Returns
At Custom Hampers we are proud of the quality of our products, and our dedication to customer satisfaction. This is why we have a great returns policy!
Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Without this, we cannot process the return!
Please contact us before sending back any item you wish to return. Once the return is agreed, please go into your order history click “Refund” and complete the form! Once complete, use the generated Return Reference Number and print/write this and put it inside the returning parcel. We recommend you use a signed for service to ensure the goods are received back safely. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected and assuming everything is in order, we will refund the product value excluding any postage charges originally paid, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.
Late/missing Refunds
If you haven’t received a refund within seven working days of returning your items, please contact us first to check they have been received back. If they have and we’ve processed your refund, please contact your card issuing bank or company but please bear in mind it may take some time before your refund is officially received back into your account. If you still have not received your refund, please contact us at help@customhampers.co.uk
Sale/clearance Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Return Shipping
To return your product, address it to:
Custom Hampers
St. James Church
30 Underwood Road
Paisley
PA3 1TL
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over £50, you should consider using a trackable shipping service or purchase shipping insurance. Regardless, we recommend you use at least a signed for service. We can’t guarantee that we will receive your returned item.